Published 05 Apr 2019
Peabody win Gold Award for Customer Satisfaction
It has once again been a challenging 2018 in the sector with a heavy focus by Government to increase the volumes and improve quality standards in an industry and supply chain that is already stretched.
Despite this, Peabody has achieved ‘Gold’ in the latest, wholly independent, customer satisfaction awards. The awards are run by specialist market research company, In-house Research Ltd, and are based purely on our customer feedback.
In the survey year covering legal completions from 1st January 2018 to 31st December 2018, over 90% of our customer’s said they would recommend Peabody.
Tom Weston, Chief Operating Officer at In-house Research comments, “We are extremely proud to be working with such a customer focused business. The Gold award recognises those that put customers at the heart of everything that they do and have achieved high levels of customer satisfaction. There has been a real focus in the last 12 months in improving the quality of finish of homes in line with customer expectations. It’s only through delivering exceptional quality, regular communications and a personal service that recommendation levels exceed 90%. We are so pleased to recognise all developers that have achieved this award.”
Dick Mortimer, Executive Director of Development, said: “I’m super proud that we’ve achieved this award. Unlike many other awards, it’s been judged by an outside agency and is based on how our customers feel about the services we provide. It’s an independent and sparkling recommendation for everyone at Peabody who has contributed to this achievement.
Added credibility of the results comes from the fact that every customer is given the opportunity to complete the independent telephone survey. Through this feedback, practical decisions can be made on where improvements can be made, and where exceptional service is being delivered.
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